Ordering
A dedicated Sales and Service Centre team member will contact you at a specified time each week to take your drinks order. We are also available to take any query you may have by telephoning 0845 601 1602 from 0700 to 1800 Monday to Friday.
Deliveries
Each week we deliver around 185,000 items to our pubs through a specialist drinks distribution service, and all orders placed with us are electronically transmitted to our contract partners ready for picking and onward delivery.
We will endeavour to ensure that you receive your requirements as efficiently and effectively as possible, and make the following commitments:
- To deliver your order on the agreed day and within the agreed time window;
- To collect empty containers on a one for one basis;
- To deliver the goods into the cellar according to your requirements;
- When we get it wrong, we will try to put it right within a reasonable timescale.
Again, correctly delivering thousands of products each week is a huge task and, in order to help us to achieve our objectives, we need you to commit to certain actions:
- To ensure that a responsible person is available to receive and sign for the goods;
- To make sure that the delivery area meets relevant Health and Safety standards;
- To check all goods before signing the delivery note;
- To check that you have received the correct packs for packaged goods;To ensure that empties are stored in a secure place prior to their collection.
Payments
We have clear procedures for the collection of sums due for goods and rent, and there are consequences for non payment by the due date. It is important to maintain up to date payments according to your payment schedule. This will avoid the risk of disruption to your supplies and the potential breach of your agreement.