We recognise that the first few weeks and months in your new pub will be critical in establishing the foundations for your future success. Our new publican Welcome Pack sets out our special commitments to you in these early weeks to ensure that you get off to the best possible start.
Once you have settled in, our Regional Managers continue to be there to help you, are available by e-mail, phone or text during reasonable working hours and undertake to return all messages as soon as possible and certainly within 24 hours. You will be notified of holiday or sickness cover when appropriate.
On a structured basis, they will organise regular business development meetings with you which are designed to help you fulfil your pub’s potential. These meetings are arranged to a pre-agreed frequency, generally around cycles of four to twelve weeks, which will naturally vary according to your business circumstances and requirements. A typical business meeting is likely to include; a review of your general trading performance; your profit and loss account; business development opportunities; the relative sales performance of your brand range; the training and development needs of you and your staff;, but will be flexible to suit our mutual needs and relevant to current circumstances. You will gain the greatest benefit from these meetings by ensuring that you put aside sufficient time for a proper review and making sure that you are fully prepared in advance.
Your Regional Manager will also be responsible for the ongoing commercial relationship between us, including, when appropriate, the determination and negotiation of any aspects of the terms of your agreement.